← Back to Tailmigo

Privacy Policy

Effective: June 29, 2026 · Last updated: June 29, 2026

Tailmigo Limited Liability Company ("Tailmigo," "we," "us," or "our") provides a software platform that helps residential property managers and their residents coordinate dog-walking and pet-care services (the "Service"). This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and the rights and choices available to you. It is maintained by Tailmigo and is intended to comply with U.S. federal law and the consumer-privacy statutes of all 50 states, including the Arizona Consumer Data Privacy framework, the California Consumer Privacy Act as amended by the CPRA ("CCPA"), the Virginia Consumer Data Protection Act ("VCDPA"), the Colorado Privacy Act ("CPA"), the Connecticut Data Privacy Act ("CTDPA"), the Utah Consumer Privacy Act ("UCPA"), the Texas Data Privacy and Security Act ("TDPSA"), and comparable laws in Oregon, Montana, Tennessee, Iowa, Indiana, Delaware, New Hampshire, New Jersey, Kentucky, Maryland, Minnesota, Nebraska, Rhode Island, and every other state with a generally applicable consumer privacy law in force as of the Effective Date.

By creating an account or using the Service, you acknowledge that you have read and understood this Policy.

1. Who we are

Data controller / business: Tailmigo Limited Liability Company, 2121 N 99th Ave, Phoenix, Arizona 85037, United States. Contact: info@tailmigo.com. Tailmigo is the "business" under the CCPA and the "controller" under the VCDPA, CPA, CTDPA, UCPA, TDPSA, and similar state laws with respect to personal information collected through the Service. When we process resident information at the direction of a property-manager customer, we may act as that customer's "service provider" or "processor" under applicable law.

2. Age requirement (no users under 18)

The Service is intended for adults. We do not knowingly allow anyone under 18 years of age to create an account, and we do not knowingly collect personal information from children under 13 in violation of the federal Children's Online Privacy Protection Act ("COPPA") or sensitive personal information of consumers known to be under 16 in violation of state law. If you believe a minor has provided us personal information, contact us and we will delete it.

3. Personal information we collect

We collect the following categories of personal information:

  • Identifiers and account data: name, email address, phone number, mailing/unit address, user ID, password hash, authentication tokens.
  • Property and tenancy data: property name, unit number, role (resident, property manager, admin), invite tokens.
  • Pet profile data you provide: pet name, breed, photo, behavioral notes, vet contact, special instructions.
  • Booking and service data: walk times, service history, walker notes, cancellations, off-window surcharges.
  • Commercial / billing data: subscription tier, invoices, ACH or card information processed by Stripe (we do not store full card numbers or full bank credentials), billing email, billing address.
  • Communications: support tickets, contact-form submissions, email replies, in-app messages.
  • Legal records: waivers and agreements you e-sign, signature name, timestamp, IP address, user-agent string.
  • Device and usage data: IP address, browser type, operating system, pages viewed, referring URL, timestamps, diagnostic logs.
  • Cookies and similar technologies: strictly necessary cookies for session/auth and limited first-party analytics. We do not use third-party advertising cookies.

Sensitive personal information. Tailmigo does not intentionally collect Social Security numbers, driver's license numbers, precise geolocation, account log-in combinations, racial or ethnic origin, religious beliefs, union membership, contents of mail/email/text messages, genetic data, biometric identifiers, health/medical information about humans, or information about sex life or sexual orientation. If you provide such information voluntarily (for example, in a free-text support message), please do not.

4. How we use information

We use personal information for the following business purposes (the lawful basis for processing under applicable state law is the performance of our contract with you, compliance with legal obligations, and our legitimate interest in operating, securing, and improving the Service):

  • create and administer your account and your property's tenancy;
  • schedule, deliver, and bill for pet-care services;
  • process payments and prevent fraud (via Stripe);
  • send transactional emails (confirmations, receipts, password resets, invites, support replies);
  • provide customer support and respond to inquiries;
  • record e-signature acceptance of waivers and agreements;
  • secure the Service, detect abuse, and enforce our Terms;
  • comply with legal, tax, audit, and regulatory obligations;
  • aggregate and de-identify data for analytics and product improvement.

5. We do not sell or "share" personal information

Tailmigo does not sell personal information for monetary or other valuable consideration, and we do not "share" personal information for cross-context behavioral advertising, as those terms are defined under the CCPA. We do not engage in "targeted advertising" or "profiling in furtherance of decisions that produce legal or similarly significant effects" as defined under the VCDPA, CPA, CTDPA, UCPA, TDPSA, or comparable laws. We honor Global Privacy Control ("GPC") signals as a valid opt-out of sale/share where applicable, but because we do not sell or share, no further action is required.

6. Service providers and disclosures

We disclose personal information only to the limited set of vendors who help us operate the Service, each bound by a written contract that restricts their use of the data to providing services to us:

  • Stripe, Inc. — payment processing, card and ACH tokenization, fraud prevention. Stripe is an independent controller for fraud-detection purposes.
  • Supabase / Lovable Cloud — application hosting, authenticated database, file storage, transactional email delivery infrastructure.
  • Property managers — receive booking metadata and resident-roster information limited to their property (without payment amounts).
  • Professional advisors — auditors, lawyers, and accountants under confidentiality obligations.
  • Authorities — when required by subpoena, court order, or other valid legal process, or to protect the rights, property, or safety of Tailmigo, our users, or the public.
  • Successors — in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets. We will notify you of any change in ownership or use of your personal information.

7. Data retention

We retain personal information only as long as necessary to provide the Service and fulfill the purposes described in this Policy, including to satisfy legal, accounting, tax, or reporting requirements. Account, booking, and billing records are typically retained for the life of the account plus seven (7) years to meet tax and audit requirements. Signed waivers and agreements are retained for the duration required by the applicable statute of limitations. Support communications are retained for up to three (3) years. Backups are purged on a rolling schedule. When retention expires, data is deleted or de-identified.

8. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information, including TLS in transit, encryption at rest for our managed database and file storage, role-based access controls, row-level security policies, audit logging, principle-of-least- privilege key handling, and tokenized payment processing. No system is perfectly secure; we cannot guarantee absolute security. If we become aware of a security incident that affects your personal information, we will notify you and applicable regulators as required by law (including state breach-notification statutes such as Arizona Revised Statutes §§ 18-551 to 18-552 and equivalents in every other state).

9. Your privacy rights

Depending on where you live, you may have some or all of the following rights:

  • Right to know / access the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties to whom it was disclosed.
  • Right to a portable copy of personal information you provided to us.
  • Right to correct inaccurate personal information.
  • Right to delete personal information we have collected, subject to legal exceptions (e.g., to complete a transaction, comply with law, detect fraud).
  • Right to opt out of sale, sharing for cross-context behavioral advertising, targeted advertising, and certain profiling. (Tailmigo does not do these activities.)
  • Right to limit use of sensitive personal information to what is reasonably necessary for the Service (CCPA). Tailmigo does not use sensitive personal information for inferring characteristics.
  • Right to non-discrimination for exercising your privacy rights. We will not deny service, charge different prices, or provide a different level of quality because you exercised a right.
  • Right to appeal a refusal to act on your request (VCDPA, CPA, CTDPA, TDPSA, and others). If we deny your request you may appeal by replying to our decision email; we will respond within 45–60 days as required by your state. If your appeal is denied you may contact your state attorney general.

10. How to exercise your rights

Submit a verifiable consumer request by emailing info@tailmigo.com with the subject line "Privacy Request." Please tell us the right you wish to exercise and the email and property associated with your account so we can verify your identity. We will respond within 45 days (extendable by an additional 45 days where permitted by law). An authorized agent may submit a request on your behalf with your written, signed permission; we may still ask you to verify your identity directly. There is no fee for a verifiable request unless it is manifestly unfounded or excessive.

11. State-specific disclosures

Arizona residents. Arizona law (A.R.S. §§ 18-551 to 18-552) requires notification in the event of a breach of unencrypted personal information. We will provide notice in accordance with that statute. Telephone solicitation and text-message marketing are governed by A.R.S. § 44-1278 et seq. and the federal Telephone Consumer Protection Act ("TCPA"); you may opt out of marketing messages at any time by replying STOP or using the unsubscribe link.

California residents (CCPA/CPRA). In the preceding 12 months we collected the categories described in Section 3 and disclosed them only to the service providers described in Section 6. We did not sell or share personal information and did not use or disclose sensitive personal information for purposes other than those permitted under CCPA § 7027(m). California's "Shine the Light" law (Cal. Civ. Code § 1798.83) allows residents to request information about disclosures to third parties for direct-marketing purposes; we do not make such disclosures.

Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Tennessee, Iowa, Indiana, Delaware, New Hampshire, New Jersey, Kentucky, Maryland, Minnesota, Nebraska, and Rhode Island residents. You have the rights described in Section 9. To appeal a decision, reply to our response email within 30 days. Colorado and Connecticut residents may also contact their state attorney general.

Nevada residents. Under NRS 603A.340 you may direct us not to sell certain "covered information." We do not sell covered information.

All other states. Residents of states that have not enacted a comprehensive privacy law still have rights under federal law (including COPPA, the Gramm-Leach-Bliley Act where applicable to payment data handled by Stripe, the CAN-SPAM Act, and the TCPA) and under any sector-specific or breach-notification statutes their state has enacted. Contact us to exercise any right available to you.

12. Email and SMS communications

Transactional messages (booking confirmations, receipts, password resets, security alerts) are required to operate the Service and cannot be opted out of while your account is active. Marketing or promotional messages, if any, include an unsubscribe link or STOP keyword. We comply with the CAN-SPAM Act and the TCPA.

13. Cookies and Do Not Track

We use strictly necessary first-party cookies and local storage to maintain your session and remember your preferences. We use limited first-party analytics to understand how the Service is used. We do not respond to browser "Do Not Track" signals because there is no industry standard, but we do honor Global Privacy Control as an opt-out of sale/share where applicable.

14. Interstate data transfers

Tailmigo operates in the United States and processes personal information on servers located in the United States. If you access the Service from outside the United States, you acknowledge that your information will be transferred to, stored, and processed in the United States.

15. Changes to this Policy

We may update this Policy from time to time. Material changes will be communicated by email to the address on file and/or by an in-app notice at least 14 days before they take effect. The "Last updated" date at the top reflects the most recent revision. Your continued use of the Service after the effective date constitutes acceptance of the revised Policy.

16. Contact us

Tailmigo Limited Liability Company
2121 N 99th Ave, Phoenix, Arizona 85037
Email: info@tailmigo.com

This Privacy Policy is provided for informational purposes and is maintained by Tailmigo. It is not legal advice. Consult a licensed attorney for advice specific to your situation.