These Terms of Service ("Terms") form a binding agreement between you and Tailmigo Limited Liability Company ("Tailmigo," "we," "us"), a limited liability company with its principal place of business at 2121 N 99th Ave, Phoenix, Arizona 85037. They govern your access to and use of the Tailmigo software platform, websites, mobile experiences, and related services (the "Service"). By creating an account, clicking "I agree," or using the Service, you accept these Terms. If you do not agree, do not use the Service.
These Terms incorporate by reference our Privacy Policy, any e-signed Resident Waiver or Property Manager Agreement, and any order form, statement of work, or pricing schedule executed between you and Tailmigo.
1. Eligibility
You must be at least 18 years old and able to form a binding contract under the laws of your state to use the Service. By using the Service you represent that you meet these requirements and that, if you are using it on behalf of an entity (such as a property-management company), you have authority to bind that entity to these Terms.
2. Accounts and roles
The Service supports three role types: Residents (pet owners who book services), Property Managers (the businesses that contract with Tailmigo to offer the Service at a property), and Administrators (Tailmigo staff). You are responsible for the accuracy of the information you provide, for keeping your credentials confidential, and for all activity that occurs under your account. Notify us immediately at info@tailmigo.com of any unauthorized use.
3. The Service
Tailmigo provides software that schedules, tracks, and bills pet-care services (dog walks, baths, nail trims, and similar à la carte services). Tailmigo's role is to provide the technology platform; the underlying pet-care services may be performed by Tailmigo staff, the Property Manager's staff, or independent contractors engaged by the Property Manager.
4. Operating window and surcharges
Bookings are accepted between 7:00 AM and 8:00 PM local time ("Standard Window"). Bookings between 5:00 AM and 7:00 AM or between 8:00 PM and 11:00 PM are accepted with a flat $15 off-window surcharge. Bookings are not accepted between 11:00 PM and 5:00 AM. À la carte walks ($30) booked outside the Standard Window cost $45 ($30 + $15 surcharge). Surcharges appear on your invoice and are non-refundable once the walk has been performed.
5. Plans, billing, and payment
Property Manager subscriptions. All plans consist of a $6,000 per-month apartment base fee plus a per-active-dog fee, billed to the property (not to residents):
- Essential — $6,000/month. Includes waste cleanup, bag station maintenance, and the resident booking platform. Walks are billed separately at discounted Essential rates ($20 per 30-minute walk, $35 per 60-minute walk, $15 per drop-in visit).
- Happy Tails — $6,000/month base plus $120 per active registered dog per month. Includes 12 walks per resident household each month, waste cleanup, bag station maintenance, and priority scheduling.
- Happy Tails Plus — $6,000/month base plus $200 per active registered dog per month. Includes 20 walks per resident household each month, feeding visits, a monthly bath and nail trim per household, priority support, and community pet events.
Dog count and proration. The per-dog fee is based on active registered dogs in the system. When a resident registers or removes a pet, the subscription quantity is updated and Stripe prorates the change immediately on the current invoice. Annual billing is offered at ten times the monthly rate (two months free). A limit of three dogs per unit applies.
Resident à la carte. Residents may purchase additional walks and services beyond what the Property Manager's plan includes. À la carte prices are shown at checkout.
Payment. Billing is handled by Stripe. You authorize us (and Stripe) to charge your selected payment method — including ACH bank transfer or card — for all applicable fees, surcharges, and taxes, on a recurring basis if you enable auto-pay. Failed payments may result in suspension of access until balances are cleared. All fees are non-refundable except as required by law or as expressly stated in your written agreement with Tailmigo.
Taxes. You are responsible for any sales, use, VAT, GST, or similar taxes associated with your purchases, other than taxes based on Tailmigo's net income.
6. Cancellations and refunds
Subscription plans renew monthly until cancelled. To cancel, contact admin@tailmigo.com before your next renewal date. Surcharges already incurred are not refundable.
Booking cancellations and no-shows. Residents may cancel any scheduled service free of charge up to one (1) hour before the scheduled start time. Cancellations made within one (1) hour of the scheduled start time, and no-shows (including a pet being unavailable or inaccessible at the scheduled time), are charged a $10 late cancellation fee. The fee applies to both included and à la carte services and is billed to the resident on the next invoice. À la carte bookings cancelled outside the one-hour window are refundable; once the walker is dispatched or the service is completed, they are not refundable.
Removing a registered pet. Per-dog charges are billed for the full billing cycle. A resident may request removal of a registered pet at any time, but the removal — and the corresponding reduction in per-dog billing — takes effect at the end of the then-current billing cycle. Removals are not prorated mid-cycle, and a pet remains registered and serviceable until the removal takes effect.
7. Pet registration and your representations
Residents must register at least one pet (with a description and photo) before booking. You represent and warrant that: (a) your pet is properly licensed and current on all vaccinations required by Arizona and your local jurisdiction (including rabies); (b) your pet has no history of biting, attacking, or unprovoked aggression toward humans or other animals that you have not disclosed in writing; (c) the information you provide about your pet's health, temperament, and special needs is accurate and complete; and (d) you have the legal right to authorize pet-care services for the animal.
8. Acceptable use
You agree that you will not:
- use the Service for any unlawful, fraudulent, or harmful purpose;
- interfere with, disrupt, or attempt to gain unauthorized access to the Service, other accounts, or our infrastructure;
- reverse-engineer, decompile, or scrape the Service except as permitted by mandatory law;
- upload malware, spam, or content that infringes third-party rights or violates law;
- harass, threaten, or endanger walkers, staff, residents, or pets;
- misrepresent your identity, your authority, or facts about a pet.
We may suspend or terminate accounts that violate these restrictions and may report illegal conduct to authorities.
9. Waivers and Property Manager Agreement
Residents must e-sign the Resident Waiver, and Property Managers must e-sign the Property Manager Agreement and Statement of Work, before the Service is activated. Those documents include additional terms — including assumption of risk, indemnification, and limitations of liability — that apply alongside these Terms. In the event of a conflict between these Terms and a signed waiver or agreement, the signed document controls for the specific topic it covers.
10. Intellectual property
Tailmigo and its licensors own the Service, including all software, designs, trademarks, logos, and content (excluding your content). We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. All other rights are reserved. You retain ownership of content you submit (pet photos, notes, communications); you grant Tailmigo a worldwide, royalty-free license to host, store, reproduce, modify (for formatting), and display that content solely to operate and improve the Service.
11. Third-party services
The Service integrates with third parties including Stripe (payments) and our hosting and email-delivery infrastructure. Your use of those services is also governed by their terms. Tailmigo is not responsible for the acts, omissions, or outages of third parties.
12. Disclaimers
EXCEPT AS EXPRESSLY STATED IN A SIGNED AGREEMENT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TAILMIGO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY PARTICULAR WALKER OR SERVICE OUTCOME WILL MEET YOUR EXPECTATIONS. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO PORTIONS OF THIS SECTION MAY NOT APPLY TO YOU.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAILMIGO AND ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TAILMIGO'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID TO TAILMIGO DURING THAT PERIOD. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PORTIONS OF THIS SECTION MAY NOT APPLY TO YOU.
14. Indemnification
You will defend, indemnify, and hold harmless Tailmigo and its officers, members, employees, agents, and licensors from and against any third-party claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising from: (a) your breach of these Terms or any signed waiver/agreement; (b) your misuse of the Service; (c) the conduct or condition of your pet, including bites, property damage, illness, or injury; or (d) your violation of any law or third-party right. Tailmigo may participate in the defense at its own expense.
15. Governing law, venue, and dispute resolution
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-laws principles. Subject to the arbitration provision below, the exclusive venue for any dispute is the state or federal courts located in Maricopa County, Arizona, and you and Tailmigo consent to personal jurisdiction there.
Binding arbitration; class-action waiver. Except for claims for injunctive relief or small-claims court actions, you and Tailmigo agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, held in Maricopa County, Arizona (or remotely at your election). YOU AND TAILMIGO AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims and may not preside over any form of representative proceeding. You may opt out of this arbitration provision by emailing admin@tailmigo.com within 30 days of first accepting these Terms with the subject "Arbitration Opt-Out." If the class-action waiver is found unenforceable, the arbitration provision will be void as to the claims to which it cannot lawfully apply.
16. Termination
You may stop using the Service at any time and may cancel subscriptions as described above. We may suspend or terminate your account immediately if you breach these Terms, if your payment fails, or if continued service would expose Tailmigo, pets, or other users to risk. Sections that by their nature should survive termination — including IP, disclaimers, limitation of liability, indemnification, and dispute resolution — survive.
17. Changes to these Terms
We may modify these Terms from time to time. Material changes will be communicated by email to the address on file and/or by an in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
18. Miscellaneous
These Terms, together with the documents they incorporate, are the entire agreement between you and Tailmigo regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to the email on file; notices to Tailmigo must be sent to admin@tailmigo.com.
19. Contact
Tailmigo Limited Liability Company
2121 N 99th Ave, Phoenix, Arizona 85037
Support: info@tailmigo.com · Billing & legal: admin@tailmigo.com
These Terms are provided for informational purposes and are maintained by Tailmigo. They are not legal advice. Consult a licensed attorney for advice specific to your situation.